Coffee Charm

Can Iedit or cancel my order after it has been placed?

Once orders are placed we are unable to cancel or make any changes,so please check your shipping address, billing address, and items carefully!

How is my order packaged?

Your order will arrive in a box. And we can pack as your.detailed request.

Where is my order?

Once your order ships, get ready for excitement! You'll receive a confirmation email complete with a tracking number. Use this number to follow your package all the way to your door. If you encounter any issues, just drop us an email at eric@qdairsun.com with your name and order number, and we'll take care of the rest!

What are the payment options?

T/T payment is preferred, other payment methods are also accepted.

How does Airsun handle situations when things don’t go as planned?

At Airsun, we are committed to creating a positive and enjoyable experience for each and every one of our customers. Kindness is at the core of our values, and we strive to treat everyone with the utmost respect and consideration. While we wholeheartedly aim to make every interaction a pleasant one, we want to be transparent about the fact that there are certain limitations to what we can do. Despite our best efforts, there may be instances where circumstances prevent us from fully meeting your expectations. We sincerely hope you understand this situation. Please know that we are always working to improve and enhance our services, and your feedback is invaluable in that process! Your support and understanding contribute to making our shared experience a positive and uplifting one!

How long do custom orders take to process?

We generally estimate 5-7 business days for custom orders to be processed through our facility. Once processed, you'll receive a shipping confirmation email with tracking. Please note that processing does not include shipping time.

Can I return or exchange my Custom jewelry?

Custom items are truly one-of-a-kind and are final sale—no returns or exchanges. Once orders are placed, you can't cancel or make any changes, so please check your items carefully! Custom items cannot be resized or restrung.

Can I request a custom jewelry that’s not shown on your site?

Yes, of course,you can request the custom jewelry that’s not shown on our site.We can make as your detailed request.

How should I care for my jewelry?

To keep your jewelry looking beautiful, store it in a cloth bag or a jewelry box. Please remove your jewelry before contacting water or any chemical products. You may clean your jewelry with a soft, dry cloth. Please note, tarnishing of gold plated products will accelerate when coming into contact with water, lotion, perfume, and other chemical products, or if you have high PH in your skin. It is not uncommon for gold plated products to begin fading after six months of being worn often.

Are your jewelries waterproof?

Our jewelries are designed to resist water, meaning they can handle a splash or two without issues. However, they’re not completely waterproof, so it’s best to avoid things like sweat, perfume, or long soaks to keep them looking shiny and fabulous. A quick wipe with a gentle cloth now and then will keep them sparkling for longer!

What happens if an item I want is out of stock?

· If an item is out of stock, don’t worry—it may be restocked soon! Keep an eye on our website or sign up for email notifications on the product page to be alerted as soon as it’s back.

How can I be notified when an item is restocked?

· On the product page of the out-of-stock item, there’s usually an option to enter your email address for restock notifications. We’ll let you know as soon as it’s available again!

Are all out-of-stock items restocked?

· Not always. Some items, like seasonal collections or limited-edition bracelets, may not be restocked once sold out. Check the product description or reach out to our team for clarification on specific items.

Can I pre-order an out-of-stock item?

· At this time, we don’t offer pre-orders for out-of-stock items. However, rest assured that we’re always working to restock your favorite styles as quickly as possible!

I ordered an item, but it’s now showing as out of stock. Will I still get it?

· Yes! If you successfully placed your order before the item went out of stock, your item is reserved and will be shipped to you. If there are any issues, our team will contact you directly. · Can I contact someone to ask about restocks? · Of course! Feel free to reach out to our team at eric@qdairsun.com, or use the chat feature on our site for assistance with out-of-stock items.

How can I leave a product review?

Reviews are emailed to you 20 days after your order is delivered. Please note, you can review the same product only once in a 12-month period. We love hearing your feedback—it means the world to us! Sometimes these emails like to play hide-and-seek in your spam or promotions folder. Try searching for “review your recent purchase” along with our email address to find it! Please note, we’re unable to resend review emails once they’ve been sent